Who we are and what do we do

The Brighter Living Partnership is a Registered Charity (Number: 1101722), and a Company Limited by Guarantee (Number: 03973156).

We work to reduce health inequalities, promote social inclusion, and influence the wider determinants of health across the Southport and Formby localities by providing a comprehensive range of relevant and appropriate activities and supportive services.

Contact Details:

By Post: Matty Smith, Deputy Manager,

               Brighter Living Partnership, Southport Community Centre,

               Norwood Road, Southport, PR8 6HQ

By Telephone: 01704 517 810

Online at: info@brighterliving.org.uk / www.brighterliving.org.uk

What type of information do we hold?

The Brighter Living Partnership requires personal information for many different purposes.

We currently collect and process the following:

• Your personal identifiers, contacts and characteristics (e.g. name and contact details)
• Contact we have had with you (e.g. letters and e-mails)
• Notes and reports about specific circumstances you provided (e.g. health issues)
• Details and records about your interactions with our individual projects and services.

It is accepted good practice for our employees to:

• Ask for your consent before recording any information about you, this is typically done verbally in person
• Agree with you what will be recorded about you within specific boundaries
• Inform you as to how and where your information will be stored / retained, and for how long

How we obtain information and why we require it

Most of the personal information we process is provided to us by you for one or more of the following reasons:

• You contacted the Brighter Living Partnership directly
• You were referred to our organisation by a family member or carer, a GP, health or other professional with your consent
• You have previously attended one of our services or activities and provided such information.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information include:

a) Your consent. (N.B. You are able to remove your consent at any time – See Your Data Protection Rights below for further details)

b) We have a contractual obligation

c) We have a legal obligation.

Confidential Information

All personal information held by the Brighter Living Partnership is kept safe and secure at all times and will not be retained longer than is deemed necessary. As we process personal information for many different purposes it is essential that all those to whom this policy applies fully understand their obligations and comply in full with it. Further information about our processes is detailed in other relevant Brighter Living Partnership policies.

Any Brighter Living Partnership employee, secondment, placement, consultant (or any others who process information, including volunteers) accessing your records, whether on paper on electronically, is obliged to keep this information confidential at all times (unless you may be deemed at risk of harm).

Any personal information which is shared with associated / external organisations or partner agencies after you have consented to this will be on an ‘only as much information as needed’ basis.

It should be noted that this Policy refers only with information which is personal, identifiable and related to living individuals.

How we use the information

We use the information that you have given us in order to:

• Contact you to discuss our services, and how best we can assist you and signpost to such services / additional support as required
• Allow you to work confidently with those providing your service
• Make sure the service is delivered safely and securely
• Protect you and others from potential harm
• Assure and maintain the quality of the services provided
• Help investigate and resolve any complaints or concerns, and record compliments
• Manage the organisation’s development efficiently and effectively.

Information will only be shared (by transmission, dissemination or otherwise making available) with others if there are clear safeguarding concerns for yourself or others, as required by law, with your consent, and with organisations we have a current data-sharing policy with. Your information will not be passed on to any marketing or advertising agencies.

If, at any time, we have to share information without your consent, we will ensure that we comply fully with the General Data Protection Regulation 2016, Data Protection Act 2018, the Human Rights Act 1998, and any other relevant regulations as appropriate. We will follow approved best practice guidelines at all times.

How we store your information

Paper information will be stored safely and securely in lockable filing cabinets, and electronically on our secure online systems (with password and other appropriate protection). Access is limited to those who specifically require the information.

We retain information for only as long as is deemed necessary. This is dependent upon the nature of the service provided. We will remove your information from all sources in line with our Data Retention Schedule.

Your Data Protection rights

Under data protection law, individual rights including:

• The right of access – You have the right to ask for copies of your personal information
• The right to rectification – You have the right to ask for information to be rectified if you think it inaccurate. You also have the right to ask to for information you think incomplete to be up-dated
• The right to erase – You have the right to ask us to erase your personal information in certain circumstances
• The right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances
• The right to object to processing – You have the right to object to the processing of personal data in certain circumstances
• The right to data portability – You have the right to request the transfer / sharing of information to another organisation, or yourself, in certain circumstances.

You are not required to pay any charges or fees for exercising such rights. If you make a request, we must respond within one month.

Please contact us using the appropriate form if you wish to make such a request.

How to complain

You can complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data, or with our response to any request by contacting:

Information Commissioner’s Office

Wycliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

How information collected via the website is used

The Brighter Living Partnership’s host provider may collect and store the following information each time you visit our website: the date and time, the originating IP address, the type of browser and operating system used, the URL of the referring page, the object(s) requested, and the completion status of the request.

Visitors to our public website remain anonymous at all times, as none of the data collected is linked to any personal, identifiable, information. The information allows us to monitor traffic and its location, and to assess the popularity of specific pages in order to constantly improve our website and content.

Cookies

When services are delivered on the internet this may sometimes involve placing small amounts of information on your device (computers, tablets, mobile phones). These small files are known as ‘cookies’. These cannot be used to identify you personally, and are standard and accepted practice across internet services.

You can manage these cookies yourself, and learn more about them and why they are used through: https://ico.org.uk/your-data-matters/online/cookies/

Drafted: 26^th November, 2019

Approved: 28^th November, 2019