Brighter Living Partnership

Our staff are working remotely, supporting our most vulnerable clients with telephone support and linking them into services during these unprecedented times. We require additional capacity to continue this work due to the volume of referrals we are receiving and a vacancy within the team.

We need a person who can do this work from home, for a fixed term of 3 months, starting from May 2020. You will receive remote support from our team to get you up to speed with processes and our ways of working.

The skills we require are:

  • Good communication skills, particularly by telephone and email including empathy and active listening
  • A good knowledge of support services available in Sefton and an ability/willingness to research these
  • Ability to use spreadsheets and IT systems to a good standard
  • Good time management and ability to work on own initiative but contribute effectively to the teams outcomes and work plans

A DBS Certificate is required for this post as is access to the Internet from home. We can supply a Laptop and Mobile Phone if required.

This is a temporary post in the first instance, and we would consider secondment from other organisations, especially for individuals who have recently been furloughed.

The position is 35 hours per week, Monday to Friday but this can be flexible depending on your needs and organisational needs. You will receive remote training to help you complete your role. The annual salary is £20,138, pro rata.

If you are interested in applying for this position please complete the  application form below and return to .

If you would like more information about this post, please contact Matty Smith on or 07712 443735


Guidance Notes (Word / PDF)
Job Description & Person Specification (Word / PDF

Application Form (Word / PDF
Diversity Monitoring Form (Word / PDF
Criminal Convictions Declaration (Word / PDF)

Closing date: 12noon on Thursday 7th May 2020
Interviews scheduled for: Tuesday 12th May 2020 (remotely)

All completed applications and for any enquiries, please email